SHIPPING

We offer free shipping on prepaid orders to the India, USA, Australia, and Europe. For all COD orders within India, a nominal processing fee of Rs 180/- will be added.

Once your order has been shipped, you will promptly receive an email confirmation containing your shipping details along with a tracking number. To conveniently track the status of your order, simply sign in to your account on our website.

Our user-friendly interface allows for easy tracking, ensuring you can monitor your package's progress every step of the way. We are committed to providing a transparent tracking experience for all our valued customers.

For further assistance, you can also reach out to us at care@reistor.com.

We work globally with major shipping carriers, including DHL, UPS, and Aramex International, to ensure reliable delivery of your orders. Additionally, for deliveries within India, we partner with Shiprocket as our shipping aggregator. When placing your order, please provide a valid contact number and a complete shipping address, including the pin code, to help us ensure a smooth and seamless delivery experience.

To make changes to your shipping address, please email care@reistor.com. Please note we are unable to redirect orders once your items have been dispatched. We will always do our best to accommodate your request if your order hasn’t already been handed over to our logistics partner.

Yes, we ship to most countries worldwide. International shipping is chargeable and will be calculated at the checkout page based on the weight and size of the package as well as the shipping location. While we do ship internationally, currently we do not offer refunds or exchanges on international orders.

We ship to most countries on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please email care@reistor.com.

48 to 72 Hours Shipping Turnaround Time

We pride ourselves on fast order processing and dispatch. All orders are processed and shipped within 48 to 72 hours of order placement (excluding weekends and public holidays).

What this means:

• Order Processing: Your order is carefully picked, packed, and quality-checked within 48 to 72 hours
• Dispatch: Once processed, your order is handed over to our logistics partners for immediate shipment
• Tracking: You will receive a shipping confirmation email with tracking details so you can monitor your package in real-time

Delivery Timeline:

• Domestic (India): 3-7 business days from dispatch
• International: 7-21 business days from dispatch, depending on destination and customs clearance

For any questions about your order status, please contact us at care@reistor.com.