Returns
We gladly accept returns of damaged merchandise & offer store credit or exchange for unworn, unused, and undamaged merchandises, with the original tags purchased from our online store within 30 days from the original date of purchase for a store credit, exchange or refund.
Our products are created with utmost care and attention, keeping the environment in mind. We have strict quality control measures in place to avoid product defects. We encourage you to shop consciously to minimize carbon footprint.
RETURNS AND EXCHANGES
How do I make a return?
To generate a return label, please email us at hello@reistor.com with your order ID and shipping zip code. Each order permits a single return request, accommodating the return of one or multiple items within the same request.
At this time, we accept returns of damaged merchandise & offer store credit or exchange for unworn, unused, and undamaged merchandises, with the original tags purchased from our online store within 30 days from the original date of purchase.
In case you encounter any difficulties, feel free to send an email to hello@reistor.com, and a member of our team will reach out to you within 24 hours to assist you further.
How can I initiate an exchange for my order?
To request an exchange, please email us at hello@reistor.com with your order ID and shipping zip code. Each order permits a single exchange request, accommodating the exchange of one or more items within the same request. All exchanged items must be returned within 30 days from the date of original order fulfillment.
At this time, we accept returns of damaged merchandise & offer store credit or exchange for unworn, unused, and undamaged merchandises, with the original tags purchased from our online store within 30 days from the original date of purchase.
If you encounter any difficulties while generating the label, kindly reach out to us at hello@reistor.com, and one of our team members will promptly assist you within 24 hours. We strive to make the exchange process as seamless and convenient as possible for all our customers.
What is your return policy?
Yes, we offer exchanges on unused products. To do so, ensure the product has its original tags and packaging intact. We charge a minimal $35 fee to start the exchange process, which we’ll refund as store credit along with your new product. Please note, exchange costs are refundable only once, any additional exchange requests will be processed as chargeable returns.
Can I exchange my order?
To request an exchange, please email us at hello@reistor.com with your order ID and shipping zip code. Each order permits a single exchange request, accommodating the exchange of one or more items within the same request. All exchanged items must be returned within 30 days from the date of original order fulfillment.
We offer store credit or exchange for unworn, unused, and undamaged merchandises, with the original tags purchased from our online store within 30 days from the original date of purchase.
If you encounter any issues, please send an email to hello@reistor.com, and our team will respond to you within 24 hours. Kindly note that for us to process an exchange, the product must be unused, and the original tags and packaging must remain intact.
Can I return items purchased during the Black Friday sale?
Black Friday sale items are eligible for an exchange or store credit, which you can use to purchase any other product on our website. Please note that returns or refunds are not available on Black Friday sale items.
Are final sale items eligible for return or exchange?
No. Unfortunately, final sale items are not eligible for return or exchange.
What is the cost of returning my order?
We offer free exchanges for unworn, unused, and undamaged merchandise & gladly accept returns of damaged merchandise within 30 days from the original date of purchase across India. Each order permits a single return request, accommodating the return of one or more items within the same request.
At this time, we accept returns of damaged merchandise & offer store credit or exchange for unworn, unused, and undamaged merchandises, with the original tags purchased from our online store within 30 days from the original date of purchase.
We operate on a DDU (Delivery Duty Unpaid) basis, which means that the displayed product prices exclude any import or export duties. As the recipient, you are responsible for any return, duties, customs, and local sales taxes imposed by the country of delivery.
How long does it take to receive a refund after I return a product?
After initiating a return, please allow up to one weeks for the processing of your return and for the store credit to appear on your Reistor account. Please feel free to reach out to hello@reistor.com in case of any inconvenience during this period. We appreciate your patience and assure you that we strive to complete the refund process as swiftly as possible.
What is the process for exchanging a defective product?
At Reistor, we take great care in our design and quality control process, following a three-step inspection to ensure the best standards. Our products are crafted from natural fibers at upskilling centers in a sustainable and ethical manner. Please note that certain textures are inherent characteristics of natural fibers and not defects.
In the unlikely event that you receive a defective product, please email us at hello@reistor.com within 24 hours of receiving your order. Our team will be happy to assist you with the exchange process.
