Help and FAQs

Please note, orders cannot be canceled once processed. Processing typically takes upto 12 hours. For order status updates, reach out to us at hello@reistor.com. If your order has already been shipped, we’ll be unable to cancel your order and you’ll need to follow our return process.

To check the status of your order, please log into your account on our website. For further assistance, please email us at hello@reistor.com.

We accept all major credit and debit cards, including Visa, MasterCard, Rupay, and Maestro globally. Additionally, within India, we also offer Net Banking, UPI, and Cash on Delivery options.

After your order has been received and processed we will ship within 2 business days. Once dispatched, you will receive an email confirmation with your shipping details and tracking information. The estimated delivery time is 5-7 business days for all the domestic orders and 7-10 business days for international orders.

We offer free shipping on prepaid orders to the USA, Australia, and Europe. For all COD orders within India, a nominal processing fee of Rs 150/- will be added.

Once your order has been shipped, you will promptly receive an email confirmation containing your shipping details along with a tracking number. To conveniently track the status of your order, simply sign in to your account on our website.

Our user-friendly interface allows for easy tracking, ensuring you can monitor your package's progress every step of the way. We are committed to providing a transparent tracking experience for all our valued customers.

For further assistance, you can also reach out to us at hello@reistor.com.

We work globally with major shipping carriers, including DHL, UPS, and Aramex International, to ensure reliable delivery of your orders. Additionally, for deliveries within India, we partner with Shiprocket as our shipping aggregator. When placing your order, please provide a valid contact number and a complete shipping address, including the pin code, to help us ensure a smooth and seamless delivery experience.

To make changes to your shipping address, please email hello@reistor.com. Please note we are unable to redirect orders once your items have been dispatched. We will always do our best to accommodate your request if your order hasn’t already been handed over to our logistics partner.

Yes, we offer free shipping to most countries worldwide. For orders within India, we’re happy to process an exchange for unused products. For customers outside India, we currently offer store credit that you can use on your next purchase.

For International Customers :
We ship to most countries on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please email hello@reistor.com.

To generate a return label, please email us at hello@reistor.com with your order ID and shipping zip code. Each order permits a single return request, accommodating the return of one or multiple items within the same request. Only damaged products can be returned for a refund. Final Sale items are not eligible for return/exchange.

Yes, of course. To request an exchange, please email us at hello@reistor.com with your order ID and shipping zip code. Each order permits a single exchange request, accommodating the exchange of one or more items within the same request. All exchanged items must be returned within 30 days from the date of original order fulfillment.

We offer store credit or a replacement for unworn, unused, and undamaged merchandise, with the original tags purchased from our online store, within 30 days from the original date of purchase.

To request an exchange, please email us at hello@reistor.com with your order ID and shipping zip code. Each order permits a single exchange request, accommodating the exchange of one or more items within the same request. All exchanged items must be returned within 30 days from the date of original order fulfillment. One of our team members will promptly assist you within 24 hours. We strive to make the exchange process as seamless and convenient as possible for all our customers.

Sale items, except those marked as ‘Final Sale’, are eligible for an exchange or store credit, which you can use to purchase any other product on our website. Please note that returns or refunds are not available on sale items.

No. Unfortunately, final sale items are not eligible for return or exchange.

We offer free returns for damaged merchandise for a refund.

Please allow up to one week for the store credit to appear on your Reistor account after the returned product is delivered to our facility. Feel free to reach out to hello@reistor.com in case of any inconvenience during this period. We appreciate your patience and assure you that we strive to complete the refund process as swiftly as possible.

At Reistor, we take great care in our design and quality control process, following a three-step inspection to ensure the best standards. Our products are crafted from natural fibers at upskilling centers, sustainably and ethically. Please note that certain textures are inherent characteristics of natural fibers and not defects.

In the unlikely event that you receive a defective product, please email us at hello@reistor.com within 24 hours of receiving your order. Our team will be happy to assist you with the return/exchange process.

For Australia, we only offer exchanges/store credit (and no return for refund) on unused products, with original tags and packaging intact. 

Please note that customers have to use their own prepaid tracked return label to return the product to our facility. We operate on a DDU (Delivery Duty Unpaid) basis, which means that the displayed product prices exclude any import or export duties. As the recipient, you are responsible for any return, duties, customs, and local sales taxes imposed by the country of delivery.

We gladly accept returns of damaged merchandise. We also offer store credit or exchange for unworn, unused, and undamaged merchandise (with the original tags) purchased from our online store, within 30 days from the original date of purchase.

Please note that customers are required to ship back the item(s) to our facility using a prepaid tracked service of their choice. As a customer, you’ll be responsible for the return shipping cost. 

We operate on a DDU (Delivery Duty Unpaid) basis, which means that the displayed product prices exclude any import or export duties. As the recipient, you are responsible for any return, duties, customs, and local sales taxes imposed by the country of delivery.

For further assistance, please feel free to send an email to hello@reistor.com, and a member of our team will respond within 24 hours to assist you further.

Yes, of course. We offer store credit or exchange for unworn, unused, and undamaged merchandise, with the original tags purchased from our online store, within 30 days from the original date of purchase.

Please allow up to one week for the store credit to appear on your Reistor account after the returned product is delivered to our facility. 

Kindly note, customers are required to use their own prepaid tracked return label for sending the item(s) back to us. If you encounter any issues, please send an email to hello@reistor.com, and our team will respond to you within 24 hours.

To request an exchange, please email us at hello@reistor.com with your order ID and shipping zip code. Each order permits a single exchange request, accommodating the exchange of one or more items within the same request. All exchanged items must be returned within 30 days from the date of original order fulfillment.

Please note, customers are required to use their own prepaid tracked return label for sending the item(s) back to us. We operate on a DDU (Delivery Duty Unpaid) basis, which means that the displayed product prices exclude any import or export duties. As the recipient, you are responsible for any return, duties, customs, and local sales taxes imposed by the country of delivery.

For further assistance, kindly reach out to us at hello@reistor.com, and one of our team members will promptly assist you within 24 hours. We strive to make the exchange process as seamless and convenient as possible for all our customers.

Sale items, except those marked as ‘Final Sale’, are eligible for an exchange or store credit, which you can use to purchase any other product on our website. Please note that returns or refunds are not available on sale items.

No. Unfortunately, final sale items are not eligible for return or exchange.

We gladly offer exchanges on unworn, unused, and undamaged merchandise, with original tags and packaging intact, within 30 days from the original date of purchase. 

Please note, customers are required to use their own prepaid tracked return label for sending the item(s) back to us. We operate on a DDU (Delivery Duty Unpaid) basis, which means that the displayed product prices exclude any import or export duties. 

As the recipient, you are responsible for any return, duties, customs, and local sales taxes imposed by the country of delivery.

Please allow up to one week for the store credit to appear on your Reistor account once the returned product is delivered to our facility. Feel free to reach out to hello@reistor.com in case of any inconvenience during this period. We appreciate your patience and assure you that we strive to complete the refund process as swiftly as possible.

At Reistor, we take great care in our design and quality control process, following a three-step inspection to ensure the best standards. Our products are crafted from natural fibers at upskilling centers, sustainably and ethically. Please note that certain textures are inherent characteristics of natural fibers and not defects. 

In the unlikely event that you receive a defective product, please email us at hello@reistor.com within 24 hours of receiving your order. Our team will be happy to assist you with the exchange process.

Unfortunately, we’re unable to accept return or exchange requests at this time, for countries outside of India and Australia.

However, if you choose to use your own prepaid tracked shipping label to return the item(s), you may send them back to us. We’ll be happy to offer store credit or an exchange for any unworn, unused, and undamaged merchandise with original tags, purchased from our online store within 30 days of the original purchase date.

If you encounter any difficulties, please feel free to send an email to hello@reistor.com, and a member of our team will respond within 24 hours to assist you further.

Yes, of course. You can use your own prepaid tracked return label for sending the item(s) back to us, and we’ll gladly replace them. We operate on a DDU (Delivery Duty Unpaid) basis, which means that the displayed product prices exclude any import or export duties. 

We offer store credit or exchange for unworn, unused, and undamaged merchandise, with the original tags purchased from our online store, within 30 days from the original date of purchase.

As the recipient, you are responsible for any return, duties, customs, and local sales taxes imposed by the country of delivery. If you encounter any issues, please send an email to hello@reistor.com, and our team will respond to you within 24 hours.

We gladly accept returns of damaged merchandise. We also offer store credit or exchange for unworn, unused, and undamaged merchandise (with the original tags) purchased from our online store, within 30 days from the original date of purchase.

To request an exchange, please email us at hello@reistor.com with your order ID and shipping zip code. Each order permits a single exchange request, accommodating the exchange of one or more items within the same request. All exchanged items must be returned within 30 days from the date of original order fulfillment.

Please note, customers are required to use their own prepaid tracked return label for sending the item(s) back to us. We operate on a DDU (Delivery Duty Unpaid) basis, which means that the displayed product prices exclude any import or export duties. As the recipient, you are responsible for any return, duties, customs, and local sales taxes imposed by the country of delivery.

We offer store credit or an exchange for unworn, unused, and undamaged merchandise, with the original tags, purchased from our online store, within 30 days from the original date of purchase. 

Please note, customers are required to use their own prepaid tracked return label for sending the item(s) back to us. We operate on a DDU (Delivery Duty Unpaid) basis, which means that the displayed product prices exclude any import or export duties. 

As the recipient, you are responsible for any return, duties, customs, and local sales taxes imposed by the country of delivery. Exchange fees are refundable only once; any further exchange requests will be processed as chargeable returns.

Sale items, except those marked as ‘Final Sale’, are eligible for an exchange or store credit, which you can use to purchase any other product on our website. Please note that returns or refunds are not available on sale items.

Please note, customers are required to use their own prepaid tracked return label for sending the item(s) back to us.

No. Unfortunately, final sale items are not eligible for return or exchange.

None. We gladly accept returns of damaged merchandise. We also offer store credit or exchange for unworn, unused, and undamaged merchandise (with the original tags) purchased from our online store, within 30 days from the original date of purchase. Each order permits a single return request, accommodating the return of one or more items within the same request.

Please note, customers are required to use their own prepaid tracked return label for sending the item(s) back to us.

We operate on a DDU (Delivery Duty Unpaid) basis, which means that the displayed product prices exclude any import or export duties. As the recipient, you are responsible for any return, duties, customs, and local sales taxes imposed by the country of delivery.

We do not offer refunds, but you can exchange your item for store credit or a different product. Please allow up to one week for the store credit to appear on your Reistor account after the returned product is delivered to our facility. 

Feel free to reach out to hello@reistor.com in case of any inconvenience during this period. We appreciate your patience and assure you that we strive to complete the refund process as swiftly as possible.

At Reistor, we take great care in our design and quality control process, following a three-step inspection to ensure the best standards. Our products are crafted from natural fibers at upskilling centers, sustainably and ethically. Please note that certain textures are inherent characteristics of natural fibers and not defects.

In the unlikely event that you receive a defective product, please email us at hello@reistor.com within 24 hours of receiving your order. Our team will be happy to assist you with the exchange process.

Our comprehensive Size Guide simplifies the process of selecting the appropriate size for all products. For a more tailored recommendation, we recommend using our Find my Size tool on our product pages.

Please note that all our products are standard US sizes and designed to fit true to size.

If you have a question about how to care for an item purchased from us, please refer to the item on our website or get in touch with us via email at hello@reistor.com

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